Commercial Operations Manager

Confidential Search: Commercial Operations Manager (Healthcare)

Location: Tokyo, Japan
Employment Type: Full-time / Permanent
Language Requirements: Native-level Japanese, Business-level English
Work Style: Hybrid (Tokyo office-based)

Position Overview

A confidential healthcare organization is seeking an experienced Commercial Operations Manager to lead operational excellence across Sales and Marketing functions in Japan.
The successful candidate will serve as a strategic business partner to Commercial Leadership, enabling data-driven decisions, optimizing internal processes, and ensuring smooth execution of commercial initiatives.

Key Responsibilities

• Drive sales operations and business analytics to support performance management and target achievement.

• Lead CRM system administration and enhancement (e.g., Veeva / Salesforce) to ensure effective customer and field force engagement.

• Manage sales incentive programs, including quota setting, payout calculations, and performance tracking.

• Support forecasting, budgeting, and planning cycles in close collaboration with Finance and Commercial teams.

• Oversee territory alignment, account segmentation, and resource allocation.

• Ensure data accuracy, reporting consistency, and compliance with internal governance and healthcare regulations.

• Partner cross-functionally with Marketing, Supply Chain, and Medical Affairs to align operational priorities.

• Identify and implement process improvements to increase efficiency and effectiveness across the commercial organization.

Qualifications & Experience

• Minimum 5 years of experience in Commercial Operations, Business Planning, or Sales Excellence within the pharmaceutical, medical device, or life sciences sector.

• Strong understanding of sales processes, CRM systems, and data-driven decision-making.

• Proficient in Microsoft Excel, and familiar with business intelligence tools (e.g., Power BI, Tableau).

• Proven ability to collaborate cross-functionally and influence stakeholders at all levels.

• Excellent analytical, communication, and organizational skills.

• Language: Native Japanese, Business English (written and verbal).

• Must currently reside in Japan and be legally authorized to work.

Confidentiality Notice

This is a confidential recruitment for a leading global healthcare organization.
Details regarding the company and reporting structure will be shared during the advanced stages of the hiring process.