Customer Support Specialist – Japan

Customer Support Specialist – Japan
Location: Tokyo

About the Role:
Join a purpose-driven healthcare company helping improve patient outcomes. We are expanding our Customer Service team to support a growing screening portfolio in Japan. This role will manage customer accounts, support order processing from submission to report delivery, handle inquiries, assist with onboarding and training, and collaborate with cross-functional teams to ensure smooth operations.

Key Responsibilities:

• Manage the full order lifecycle and support technical issue resolution.

• Handle phone/email inquiries from healthcare providers, labs, and customers.

• Support onboarding, training, and documentation for customers and internal teams.

• Help optimize operational processes and improve service quality.

• Collaborate with teams in Japan and internationally to deliver results.

Requirements:

• Bachelor’s degree or higher.

• 3+ years of customer service experience.

• Fluent in Japanese (N1) and comfortable communicating in English.

• Strong problem-solving, multitasking, and IT skills.

• Experience in medical/healthcare industries or customer operations is a plus.

• Familiarity with Salesforce or similar systems is advantageous.

This role offers the opportunity to contribute to a meaningful mission while building expertise in healthcare operations and customer service excellence.

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