Customer Solution Manager

• Lead new-business pursuits for next-generation advanced safety and user-experience products.

• Serve as the voice of engineering to the customer—and the voice of the customer back to the engineering team.

• Drive customer specification analysis with cross-functional technical teams.

• Own concept selection for product quote proposals.

• Build high-level development timelines aligned to customer milestones.

• Align with manufacturing engineering on assembly processes and build plans.

• Prepare and document engineering resource and cost estimates for program execution.

• Lead Engineering Quote Reviews throughout the pursuit cycle.

• Identify technical risks; lead mitigation planning and the FAI process where applicable.

• Define the quote’s technical assumptions, deviations, and exceptions.

• Support Business Management and Finance in developing the business case.

• Support Sales in creating the commercial quote letter.

• Organize customer Technical Design Reviews during pursuits.

• Contribute to product strategy and architecture planning; support roadmap development.

Education & Experience

• Bachelor’s in Engineering (Electrical, Mechanical, Systems, or related)

• 8+ years in automotive product development, business development, program management, or customer-facing engineering

• Proven track record leading cross-functional teams through business development and quoting cycles

Technical Skills

• Strong grasp of automotive systems, product architecture, and manufacturing processes

• Experience with risk management and BOM costing

• Proficient in project planning tools (e.g., MS Project) and resource estimation

Business & Communication Skills

• Excellent customer-facing communication and negotiation skills

• Able to translate customer requirements into clear technical specs and internal deliverables

• Strong analytical/problem-solving ability, with emphasis on concept selection and risk mitigation

• Experience supporting business case development and partnering with Finance and Sales

Leadership & Collaboration

• Proven ability to lead technical quote reviews and design reviews

• Skilled at coordinating with global engineering, manufacturing, and business teams

• Drives alignment across stakeholders and manages competing priorities to deadlines

Other Requirements

• Fluent in English; Japanese language skills a plus