Patient Care Relations

Concise Summary:

• Role: Care Provider

• Location: Tokyo office; occasional work at contracted clinics

• Purpose: Provide care navigation support to health systems, patients, and consumers using Exact Sciences products

• Scope: Cross-functional collaboration (Customer Service, Commercial, Medical, Finance, Legal)

• Core Focus: High-quality customer service, positive patient outcomes, patient-centric support

Key Responsibilities:

• Implement and maintain care navigation workflows aligned with best practices and local regulations

• Support patients and health systems with navigation guidance and community resources

• Address inquiries and resolve patient or customer concerns

• Act as liaison between internal teams, external vendors, clinics, and patients

• Drive process improvements and operational efficiencies

Work Requirements:

• Regular onsite attendance in Tokyo

• Occasional travel to clinics; possible overnight/weekend work

• Heavy computer and phone use (~90% of workday)

Minimum Qualifications:

• Bachelor’s degree in medical, welfare, or related field

• 2+ years’ experience in medical/welfare or clinical healthcare settings

• Knowledge of medical and insurance systems

• Strong communication, customer service, and problem-solving skills

• Fluency in Japanese (native/N1) and working English

• Authorization to work in Japan

Preferred Qualifications

• Care navigation or patient support experience

• Oncology or cancer patient experience

• Background in quality, population health, or community health

• Clinical or professional certifications (nurse, social worker, psychologist, etc.)