テクノロジー

Customer Success Manager

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公開日:   2021/05/06

雇用形態

正社員

業種

IT

職種

Customer Success Manager

給与

10,000,000 円 ~ 15,000,000 円

勤務地

Tokyo

求人情報

As a Customer Success Manager (CSM), you will act as a trusted adviser to our clients, ensuring they get the most out of our industry-leading solution. We are investing heavily in building out Customer Success Manager to help clients unlock the full potential our solution delivers.  A CSM must have a strong understanding of our Customer’s business objectives and the ability to identify and articulate how our solution supports achievement of the Customer’s strategic business goals.

What you will do

  • Drive adoption of  Solution within assigned accounts through continuous increase in value leading to renewal and potential for new business.
  • Work with the Sales, Pre-Sales Engineer to facilitate a seamless Customer on-boarding process, ensuring a smooth “Go Live” and instruction for the customer from the outset.
  • Work with customer to design their Customer Security Strategy aligned with  philosophy and provides continued value to the Customer and drive long-term account satisfaction and growth.
  • Collaborate with the Sales Team for customer renewals, proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe.
  • Closely monitor adoption rates of assigned Accounts, providing insight to Customers. Feed this back to the Sales and Marketing Teams.
  • Identify potential issues within the Accounts and work with the wider business to take timely and effective action to resolve them.

応募資格

What we are looking for

  • 6+ years of customer-facing organizations (i.e. Customer Success Manager, Engagement Manager, Project Manager, PMO, Account Executive/Manager or Sales Engineer)
  • Ability to work in a fast-paced, results-oriented culture
  • Excellent interpersonal skills and manage relationships at all levels of the company
  • Creative thinker with the ability to troubleshoot issues quickly and effectively
  • Excellent written and verbal communication skills
  • Strong presentation skills
  • Extremely well-organized and analytical with an ability to work well under pressure
  • Strong Team player as well as a proactive individual contributor
  • Ability to grasp Basic / advanced technical concepts and strategy 

次のキャリアアップのご相談はこちら

〒101- 0052 東京都千代田区
神田小川町 3-7-16 報道ビル8F
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