As a Network Engineer, you will work with the existing team to ensure adequate coverage of 24x7x365 operations in Global Technical Assistance Center. You will directly interact with customers and other functional groups within to ensure highest level of customer satisfaction and help build a world class Support organization to support overall success.
via phone and/or e-mail.
software and hardware defects.
satisfaction in a timely manner.
CCNP, JNCIE, or JNCIP).
protocols for example, VLANs, VRRP, OSPF, BGP, ISIS, IPv4/6, ARP,
RIP, NAT, and Layer-4 protocols (TCP, UDP)
SMTP, RTSP, SIP, Diameter, and DNS.
normal working hours (evenings and weekends).
personnel in resolving product related issues.
and/or external use.
Switches (Server Load Balancers) is preferred