テクノロジー

Support Engineer

検索に戻る 今すぐ応募
公開日:   2020/12/13

雇用形態

正社員

業種

IT

職種

Support Engineer

給与

12,000,000 円

勤務地

Tokyo

求人情報

As a Support Engineer, you will be a client-side technical support engineer improving customer satisfaction through pro-active engagement with our partners in Japan.

What you will do

  • Troubleshooting of client side part of security solution (mainly Windows)
  • Responsible for client-side customer requests under defined SLAs
  • Escalating difficult cases if necessary

What we are looking for

  • 5+years technical support experience with customer oriented
  • Excellent Windows (mostly 7, 8, 10) troubleshooting skills (e.g. Windows slowness, freezes)
  • Knowledge of Windows services and boot process of Windows desktop machine (servers like IIS, MailEnable, Exchange etc. are _not_ needed)
  • Clear understanding of investigation steps and the questions to ask customer during technical investigation
  • Native Japanese language
  • English (reading/writing) to be able to escalate issues to HQ support
  • Understanding of virtual environment techniques and support experience
  • Extensive experience supporting Japanese customers in Japanese (both phone and email)
  • Superb knowledge of troubleshooting tools for Windows (process monitor, process explorer, etc.)
  • Logical thinking
  • Excellent communication skills
  • Be able to explain highly technical things to the customers at various levels of technical knowledge
  • Networking knowledge (TCP/IP), understanding different types of proxies
  • Be able to troubleshoot networking problems with wireshark
  • Able to work independently with minimum supervision while constantly providing feedback to the relevant stakeholders
  • Enjoy learning new things and working in fast-paced environment
  • Strong advantage for candidates with:
    • Ability to debug applications using Windows memory dump files
    • Knowledge of remote package distribution software under Windows used in Japan (e.g. Skysea, etc.), Powershell scripting or knowledge
    • Ability to troubleshoot Mac and Linux services
    • Understanding the basics of cyber security

次のキャリアアップのご相談はこちら

〒101- 0052 東京都千代田区
神田小川町 3-7-16 報道ビル8F
Copyright © 2020 The MLC Group G.K. All rights reserved. Designed by Tamago-DB . 無断複製禁止。