Customer Manager

Join one of the worlds leading Tier 1 automotive suppliers. This company`s ambition is to play a major role in tomorrow’s mobility. At the heart of today’s environmental and social issues, future mobility must be greener, safer and more diverse. 

This Customer Manager role will play a significant part in growing the powertrain division for electrification with JOEMs.

Overview:

• Grow accounts through strategic and technological (EV related) business awards
• Direct Customer interface ensuring customer satisfaction (QCDDM)

Responsibilities:

• Win strong level of businesses at his/her customer by building place the necessary strategy and associated action plan
• Ensure customer satisfaction through a clear QCDDM follow-up and associated action plan. The CM is the leader of this plan
• Build Customer Development strategy:
  • Customer RFI/RFQ cycle plan to anticipate customer needs and associated products
  • Volume forecast
• Lead tough negotiations (inflation, volume. Raw materials,….). And is the interface of the customer in case of logistics crisis
• Drive and build the technical productivity road map together with the project managers and the manufacturing plants to reach customer ambitions of yearly savings
• Support Engineering technology road map presentation
• Escalate crisis issues to upper management in timely manner

• University degree in Sales or Engineering or equivalent
• Education preferred :
  • Mechanical or Electrical
  • Masters Degree in Business or equivalent
• 7 or more years International Sales in the Automotive Industry
  • Automotive, motorbike or truck industries
  • Engineering experience - Mechanical or Electrical Engineer in the Automotive Industry is an advantage
• Languages
  • Fluency in Japanese
  • Business English is mandatory
• Strong negotiation skills by challenging customer to partner, which helps building a good relationship
• Develop intimacy with his/her customer and knowledge of customer organization matrix