Customer Quality Manager

Customer Quality Manager Roles

• Main Interface to JOEM Customers as a Quality representative.
• Work closely with QKAM(Quality Key Account Management) Japan to resolve the 0km/Field Quality issues working with related AN organization(CC head, PM, R&D, Plants).
• Leading to close key topics such as Top quality issues for JOEMs, major items for other AN Quality issues based on S1 Q heads direction.
• Support to Develop 8D/5Why report to customer consolidating report from R&D,Plants, others.
• Follow up the issues to close with JOEM customers and QKAM.
• Global Quality Data collection and develop summary from CQTS
• Develop good relationship with JOEM quality organization

• Customer Handling and Negotiation skills
• English skill TOEIC 800
• Quality Control System knowhow and QC system