Customer Manager

General

• Interact with global teams and customers, include group company, community with focus on balance of internal vs. external, customers, requirements

• Full responsibility of collecting accounts receivable, R&D costs, each commercial claims etc

• Lead sales planning related tasks (Customer forecast analysis & planning etc)

• Prepare documents for respective customers for internal & external preparation

• Built good relationship with external & internal stakeholders

Acquisition for new businesses (incl. Carry-over programs)

• Full responsibility for business acquisition including building up of strategy

• Full coordination of commercial part of quotations:

• Conduct quote / no quote meeting where required

• Kick off acquisition with international sales team and multiple customer interfaces

• Ensure internal alignment with internal stakeholders across multiple locations

• Clarify all internal requirements regarding quote conditions prior to review of quote (e.g. given currencies and currency clauses, delivery terms, payment terms, volume fluctuations)

• Take lead to review with international, multi-location project acquisition team all assumptions and commitments stipulated in technical part of quote and identify and correct any potential commercial risks to the quote

• Conduct internal gate process working with project manager and other team members; take leader role and double check all assumptions taken and actively look for areas of improvement to be success the businesses

• Prepare external official quotation letter, a list of all enclosures submitted together with the quote and stipulate all commercial assumptions which are made an aliment with internal stockholders.

• Prepare costs breakdown of quote in strong alignment with controlling

• Defend company interests to customer while at the same time raising road blocks from customer for internal discussion prior to quote

• Ensure timely delivery and communication of reviewed and approved quote to customer

Running business and business under development

• Handling of all commercial issues in running and developing projects such as change management, preparation of documents for piece price, RnD & tooling costs, sample costs etc. with full responsibility

• Set baseline of initial commercial quote assumptions and align with the global team members if it’s needed

• Attend / monitor progress of internal project meeting and take advisory role for pushing timely change management anticipating commercially relevant hurdles

• Establishing and maintaining standardized cost structures in projects with the same customer, alignment with other locations within same BU with similar business with the customer

• Maintain clear and transparent structure of all commercial items communicated to the customer

• Lead / guide project team and project manager commercially, to prepare all documentation in a commercially mind-set fashion

• Lead customer communication and negotiations

Basic

• Sales experience working with J-OEMs (>10years)
• Experience working in Automotive Industry (>10years)
• Strong communication skill both in English and Japanese
• International team player and experiences (in N/A, EU, China & ASEAN)
• Advanced MS Office skills, especially PowerPoint and Excel
• Ability of maintaining effective working relationships with internal and external customers

Preferred Qualification

• Good understanding of customer's strategy, roadmap, sourcing and decision making process
• Experience in internationally operating company in sales, business development, project management functions or similar (>10years)